3 janvier 2018
Great potential but too many oversights
Parking on site is not clearly labelled, parked on street in a unlimited zone so find by me . Noticed a spot on site later but occupied . Later realised that this was owner s car?
No communication or contact or pre email from owner despite discovering that live below ?
Collected key check in process was fine with me but I can see some guests expecting 4 star rating being disappointing by this , pub felt daunting for woman to go in by herself . Waitress was less than agreeable, no smile , no warmth. Dealing with B and B guests sounds like a chore. Not the best start. Check out was fairly similar but owner lady / manager of pub was much friendlier and lovely.
On site tricky access via non trimmed hedge narrow and not best with luggage. Overpowering scent diffuser in green room, hard to breath and had to be removed to bathroom. This has been reported by numerous reviews so unsure as to why not addressed still.
Green room has a gate labelled private so added confusion as to if correct room and had barely any instructions from pub.
Two huge huntsmen spiders in middle earth rooms within half hour of arrival . Two geckos also which is understandable for Australia . Although guests in middle earth room had shreaking tapping sound of gecko singing in room most of night .
Main concern was such effort to provide comfort but no towels at all in any rooms and no where to ask. Had bath robes but no mats lefts. No hand towels . Shampoo provided but Soap only and body lotion no bath shower gel.
Place is well labelled for some things with instructions for spa jacuzzi but fails to provide bath melts recommended as strictly to be used for cleaning / foam in jacuzzi .
Signs in kitchen tap advises not to wash hands with water ? Boar water in operation unclear ? Jacuzzi was filled up with brown clear water at first attempt. We emptied it and renewed process but still less Brown and cleared but hardly optimal .
A lot of extra touches that are visible and appreciated: port in rooms . Linen is of high quality. Air con is comfortable and quiet . Fridges present but in quiet tucked away locations to avoid disturbance from any buzzing , shutters are great . Spacious room
Quiet location . One lady only in other room and was super helpful with travel tips ( another long term guest from my understanding not owner )
Breakfast on balcony ( a lot of areas to enjoy with view of river )
Nice view from one of bathrooms green room
Owner s touches to the place are a sign of effort to please well decorated and absolutely spotless
Good coffee machine
Close to highway but quiet